Frequently Asked Questions

Everything you need to know about your custom fashion and accessories.

How long does it take to process my custom order?

Production typically takes 5-10 business days depending on the complexity of your design. Once finished, you will receive a tracking number via email.

What shipping methods do you offer?

We offer Standard Shipping (10-20 days) and Express Shipping (3-7 days) worldwide. Shipping costs are calculated at checkout based on your location and package weight.

Can I return a personalized item?

Because custom products are made to your specific designs, we do not accept returns unless the item arrives damaged or there is a manufacturing defect.

What file formats should I use for my designs?

For the best print quality, we recommend uploading high-resolution files in PSD, PNG, or PDF formats with a minimum of 300 DPI and a transparent background.

Do you offer bulk discounts for large orders?

Yes, we provide tiered pricing for bulk orders. The discount is automatically applied in your shopping cart as you increase the quantity of a specific item.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.